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Terms and Conditions

  1. In accordance with the Veterinary Surgeons Act of 1966, all animals must have a written veterinary referral. Failure to provide this by the time of treatment will result in your animal not being seen, but you will be charged for the appointment.

  2. Any animal presenting with sickness, diarrhoea or a flea/lice infestation will not be treated and a £20 fee will incure if notice is not given 24 hours before the appointment time. 

  3. Many insurance companies will reimburse costs for the veterinary physiotherapy, but you are advised to check your policy before booking an appointment.

  4. Payment is accepted by card, cash or BACS and is payable at the time of the appointment.

  5. All offers are subject to withdrawal at any time without prior notification.

  6. Travel charges are included within a 15 mile radius of OX25 6JL. Visits outside of the 15 mile radius will be charged 45p a mile.

  7. Cancellations: If the appointment needs to be cancelled please contact Olivia as soon as possible. If it is within 48 hours notice, a £30 cancellation fee will be charged. Failure to attend the appointment without notice will result in a charge of the full agreed fee.

Privacy Policy

About Us:

Three Shires Veterinary Physiotherapy is the trading name of Olivia Sinclair BSc (Hons) MNAVP AHPR.


The Purpose of this Notice:

This privacy policy sets out how Three Shires Veterinary Physiotherapy uses and protects any information that you give Three Shires Veterinary Physiotherapy personally or when you use this website. This is designed to help you understand what kind of personal information is collected in regards to our veterinary physiotherapy services, what it is used for and how it is stored.


What is Personal Data?

Personal data is information relating to an identified or identifiable person. Examples include: an individuals’s name, age, address, DOB, gender and contact details but does not include animal data.


Personal Data Collected and Security:

In order for me to provide a thorough veterinary physiotherapy service for your animal(s) we will collect personal data to enable this service to be provided.  This will be collected either verbally, in writing, electronically via email or other forms of messaging i.e mobile phone text messaging.  This data will only be shared with your animals’ Veterinary Practice to obtain consent for treatment as it is a legal requirement that anyone treating an animal must have veterinary permission to do so.  A veterinary physiotherapy report may be sent to your veterinary surgeon but your permission will be obtained prior to this.  Any personal data will be kept on a password protected computer or in a secure filling cabinet in a locked room. We are committed to ensuring that your information is secure.  In order to prevent unauthorised access or disclosure, we will take all appropriate technical and organisational steps to safeguard the confidentiality, integrity, availability and authenticity of your data and the information we collect. 


Why do we need your Personal Data?

  • Your personal data is required to identify the animal to be treated to the Veterinary Surgeon.  

  • It is also needed to enable me to keep detailed records about your animal(s) and their treatment as required by my insurance company Balens Ltd.   

  • To maintain the standards specified by the professional organisation I am a member of:  National Association of Veterinary Physiotherapists (NAVP) and Animal Health Practitioners Register (AHPR).


Data Retention:

All data will be retained for 7 years after the last dated treatment of your animal(s) as specified by my insurance company and the professional organisations – NAVP and AHPR.


Your Rights: 

Individuals are provided with legal rights governing the use of their personal data.  These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the corrected if inaccurate, to take copies of the data and to place restrictions on its processing.  Individuals can also request the deletion of their personal data.  We will never sell, distribute or lease your personal information to third parties.  We will only pass on your personal information if we are required by law to do so.


How to Contact Us:

If you believe that any information we are holding on you is incorrect or incomplete or if you have any queries regarding this notice please contact Olivia Sinclair on

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