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Terms and Conditions

  1. The Veterinary Surgeons Act of 1966 and The Veterinary Surgery (Exemptions) Order 2015 states that anyone providing physiotherapy to an animal must be directed to do so by a veterinary surgeon. This means that a veterinary surgeon must refer or give permission for an animal to receive treatment by a veterinary physiotherapist. However, there are now some exceptions for clinically healthy animals but this will be discussed on a case-by-case basis. If a referral is needed, failure to provide this by the time of treatment will result in your animal not being seen and the appointment will be rearranged.

  2. Any animal presenting with sickness, diarrhoea, contagious disease or a flea/lice infestation will not be treated and the appointment will be re-arranged. If you have not given prior notification of this and the veterinary physiotherapist has already travelled to you then a £20 fee will be charged.

  3. Many insurance companies will reimburse costs for Veterinary Physiotherapy, but you are advised to check your policy before booking an appointment if you are looking to claim.

  4. Payment is accepted by card, cash or BACS and is payable at the time of the appointment.

  5. All offers are subject to withdrawal at any time without prior notification.

  6. Cancellations: If the appointment needs to be cancelled, please contact Three Shires Veterinary Physiotherapy as soon as possible. If less than 48 hours’ notice is given, a
    £30 cancellation fee will be charged. Failure to attend the appointment without notice will result in a charge of the full agreed fee.

  7. The right is reserved to refuse physio treatment if the animal requires veterinary attention or if the animal is considered a danger to the veterinary physiotherapist.

  8. All owners must sign an Owner Consent Form prior to Veterinary Physiotherapy treatment commencing.

  9. For equine clients, please ensure your horse is clean and dry ready for the appointment and that adequate shelter is provided in the event of bad weather.

  10. For canine clients, please ensure your dog is clean and dry ready for the appointment and that adequate space with non-slip flooring is provided.

Privacy Policy

About Us:

Three Shires Veterinary Physiotherapy is the trading name of Olivia Sinclair BSc (Hons) MNAVP AHPR.


The Purpose of this Notice:

This privacy policy sets out how Three Shires Veterinary Physiotherapy uses and protects any information that you give Three Shires Veterinary Physiotherapy personally or when you use this website. This is designed to help you understand what kind of personal information is collected in regards to our veterinary physiotherapy services, what it is used for and how it is stored.


What is Personal Data?

Personal data is information relating to an identified or identifiable person. Examples include: an individuals’s name, age, address, DOB, gender and contact details but does not include animal data.


Personal Data Collected and Security:

In order for me to provide a thorough veterinary physiotherapy service for your animal(s) we will collect personal data to enable this service to be provided. This will be collected either verbally, in writing, electronically via email or other forms of messaging i.e mobile phone text messaging. This data will only be shared with your animals’ Veterinary Practice to obtain consent for treatment as it is a legal requirement that anyone treating an animal must have veterinary permission to do so. A veterinary physiotherapy report may be sent to your veterinary surgeon but your permission will be obtained prior to this. Any personal data will be kept on a password protected computer or in a secure filling cabinet. We are committed to ensuring that your

information is secure. In order to prevent unauthorised access or disclosure, we will take all appropriate technical and organisational steps to safeguard the confidentiality, integrity, availability and authenticity of your data and the information we collect.


Why do we need your Personal Data?

  • Your personal data is required to identify the animal to be treated to the Veterinary Surgeon.

  • It is also needed to enable me to keep detailed records about your animal(s) and their treatment as required by my insurance company Balens Ltd.

  • To maintain the standards specified by the professional organisation I am a member of: National Association of Veterinary Physiotherapists (NAVP) and Animal Health Practitioners Register (AHPR).


Data Retention:

All data will be retained for 7 years after the last dated treatment of your animal(s) as specified by my insurance company and the professional organisations – NAVP and AHPR.


Your Rights:

Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is


located, to object to its processing, to have the corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data. We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so.


How to Contact Us:

If you believe that any information we are holding on you is incorrect or incomplete or if you have any queries regarding this notice please contact Olivia Sinclair on

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